I have helped out at the agency for a number of years, and my focus is on service: policy changes, documents, certificates, and making sure what clients need actually arrives when they need it. Corey is my husband. I was not here at the start, but I have been part of the agency long enough to know exactly where things get stuck, and to care that they do not.
Right now most of my attention is on our Medicare processes: getting the information people need into their hands, and building systems so nothing falls through the cracks along the way.
